24 Hour Call Out Response Service
We offer a seamless 24 hour call out response service which forms an integral element of our customer care policy. It is structured to maximize the integrity of the client’s fire alarm and security systems to ensure the highest level of operational performance at all times throughout the year.
Our Customer care policy strives to exceed customer expectations through the provision of a professional, safe, quality and timely service, which is complimented by effective, innovative and courteous communications. Our engineers aim to be on site within 4 hours to attend to a fault. In practice the majority of sites are attended within one hour.
On receipt of a call, the engineer will contact the originator of the emergency call out and advise on his estimated time of arrival and any immediate action which can be taken by the client.
Monitored Alarm Systems
Amalgamated can manage the monitoring of your fire and security systems ensuring that life, your property and the environment can always be protected.
Our monitoring service includes not only ensuring the most rapid response by fire fighters to any fire incident in the premises, but also constant monitoring of the line and facility so that if a fault develops, or the line is disconnected for any reason then prompt action can be taken to restore service.
What our customers say
I would like to compliment David from Amalgamated. After I phoned 700, David phoned me the same day to make an appointment to fix my faulty front door. He came the next day and in no time the problem was solved. Since then he has solved long standing door problems for several residents.
Your Housing
I am writing to thank you for your generous donation of the two Computers to our centre. This will be extremely useful in supporting the work of the centre and it is much appreciated. Without donations of this kind we would be unable to provide all the services we offer for the homeless and disadvantaged.
Jane Murphy, Chair of Trustees, Salford Loaves and Fishes
An email to say many thanks to you and Stuart for helping out on Friday afternoon with the sliding door problem. Stewart was good enough to stay and work with the Geze engineer to sort out the problem.
Terry Haselhurst, Project Manager Pochin Construction Ltd
Amalgamated have provided a first class and very open honest approach to the management and have adhered to the working agreements set out. They are also welcome to change and continuous improvement. Regular communication has been set up in the agreed monthly meetings and continual phone and email communications are undertaken.
Simon Bradford Your Housing
I wanted to pass on my thanks for the excellent job your engineers did during their time on site. They were extremely helpful in the way they completed the work so they could ensure we had the minimum of disruption. Please pass on my thanks to all concerned.
John Burgess, Facilities Controller, Mibelle Group
Many thanks for sorting London out - your guys were very helpful and professional. Much appreciated.
Warren Parkinson – Director IFDS
